Cancellation policy

We accept cancellation requests within  a few hours of placing your order, provided the order has not yet been processed or shipped. To request a cancellation, please contact us at hello@thepointebag.com with your order number.

Once an order has been processed or dispatched, we are unable to cancel it. In that case, please refer to our Returns & Refund Policy once you receive your item.

Pre-Order Cancellations

When you place a pre-order, full payment is collected at the time of purchase. You may cancel your pre-order at any time before the item ships and receive a full refund to your original payment method.

Once a pre-order has been dispatched, it can no longer be cancelled.

To cancel a pre-order, email us at hello@thepointebag.com with the subject line "Pre-Order Cancellation Request – Order #[number]." We will confirm cancellation within 1–2 business days, and your refund will be processed within 5–10 business days.

How to Request a Cancellation

Email us at hello@thepointebag.com with the subject line "Cancellation Request – Order #[number]." We will confirm whether your order is eligible and process the cancellation within 1–2 business days.

Refunds on Cancelled Orders

Approved cancellations will be refunded to your original payment method within 5–10 business days, depending on your bank or card provider.