Refund policy

At PointeBag by Ballerina, your happiness means everything to us! 🩰 If you're not completely in love with your order, we're here to help.

We accept returns and exchanges under the following conditions:

• Your return or exchange request must be submitted within 14 days of delivery
• Items must be returned in their original packaging, unused, unworn, and in the same clean condition as received
• Please ensure the item is free from any marks, scents, or signs of use

How to request a return or exchange: Simply reach out to us within 14 days of receiving your order and we'll guide you through the process with a smile!

Refunds: Once your return is received and inspected, and meets the above criteria, your refund will be processed using the same payment method used for your original purchase.

Please note: Items that do not meet the return conditions will not be eligible for a refund or exchange.

Thank you for supporting a dancer-owned small business — we truly appreciate every order! 💕